Shipping & Warranty
Handpicked Trucks would like you to shop with confidence. Your complete satisfaction is our number one goal. If, for any reason, you are not satisfied with your purchase, just return the item within 30 days from the date it was received for an exchange, store credit, or credit depending on the products condition. (shipping and handling charges are not refundable.) See complete return policy below.
Orders are processed Mon-Fri during normal business hours 8-5cst. Cut off is 2pm for orders shipping same day!
You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund or exchange. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.
If you receive incorrect or mis-shipped items in error it is up to you to notify us within 10 business days so we can get the correct items re-shipped in a timely manner. If you fail to notify us within the 10 day period of receiving your order, you the PURCHASER will be responsible for the return shipping of the defective or incorrect item. (Prices, parts and in-stock items change often so we apologize in advance, but we must insist you open your shipments as they are delivered to see if they are correct.) If you fail to notify us within this time frame, you will have to follow the normal 30 day return policy. Mis-shipped or incorrect items are NOT our responsibility after 30 days.
Used, damaged or altered items are NOT RETURNABLE. NO EXCEPTIONS. Although we sell QUALITY products we are not the direct manufacturer of most items. Please contact the manufacturer directly for warranty issues after the initial 30 day time frame.
Most manufacturers and products have an “all sales final” policy these are out of our control we will work with you and the manufacturer as much as possible to resolve any issues you might have. Products shipped by truck freight, special orders, and some non-stocked items are all NOT RETURNABLE/REFUNDABLE. All Open-Box/Closeout/NOS items are sold AS-IS, and are NOT RETURNABLE/REFUNDABLE.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You may return most new, unopened items within 30 days of date of delivery. We will be glad to exchange the merchandise for anything on our site of equal or lesser value.
Mis-shipped or incorrect items are NOT our responsibility after 30 days.
All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you've purchased, please contact the manufacturer directly.
Products manufactured by Handpicked Trucks carry a 1-Year warranty against defects in materials and craftsmanship. The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the product's kit. All products that are in question of Warranty must be returned shipping prepaid to Handpicked Trucks and must be accompanied by a dated proof of purchase receipt. Warranty is limited to the original purchaser.
Under no circumstances shall Handpicked Trucks, LLC. be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses.
SPECIAL ORDER POLICY
Handpicked Trucks will special order almost any product that is carried by our manufacturers. To order non-stock, special order items, a pre-payment in full is required. Pre-payment is non-refundable/non-transferable, and special order items are non-cancellable/non-returnable. Manufacturers vary delivery time, so estimated times of arrival are not guaranteed. Special order products are not listed on the website and must be purchased directly through a sales representative.
Handpicked Trucks ships via UPS or USPS on all orders considered non truck freight. Handpicked Trucks will only ship to the continental 48 U.S states. Special Exceptions to other locations via Phone Call(Canada, UVI, Hawaii, etc)
When will my product be shipped out?
Products will be shipped from our warehouse the same business day. Products ordered after the cut-off time will leave our warehouse by the next business day. Some products may be directly shipped from the manufacturer or out-of-stock, Handpicked Trucks will send an order status update with the products ETA by the next business day if out-of-stock. If you need immediate availability please use our "Live Help" feature or contact customer service.
How long will it take to receive my product?
If the product is in-stock most orders are received within 3-6 business days from the shipment date depending on your location. Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date please contact us.
Canadian Duties & Taxes
The recipient of an international Canadian shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by you the recipient; Handpicked Trucks has no control over these charges and can't predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates